Last Updated: August 30, 2026
General Policy
PixelPro Studio provides service-based work such as web and mobile development, graphic design and branding, photography, videography and documentary production, printing, digital marketing, technical support, and 3D design or production. Refund eligibility depends on the project stage, work completed, third-party costs incurred, and the applicable proposal or agreement.
Deposits and Project Commencement
A deposit or initial payment may reserve production time or allow work to begin. The applicable proposal, quotation, invoice, or agreement determines what the payment covers and when work commences.
Cancellation Before Work Begins
If a client cancels before work begins, PixelPro Studio will review the request against the applicable project documents and any costs or commitments already incurred. Any eligible refund will be communicated after that review.
Cancellation After Work Begins
After work begins, fees may relate to completed planning, concepts, production, development, revisions, or other committed resources. PixelPro Studio will assess the completed work and documented costs before determining any refund eligibility.
Milestones and Approved Deliverables
Milestone payments relate to the stage described in the applicable agreement. Approved deliverables, completed milestones, and requested revisions may affect the amount eligible for refund. Custom creative and development work is assessed by its actual stage and usage.
Photography, Videography, and Production Bookings
Bookings require scheduling people, equipment, locations, and production time. Cancellation or rescheduling is handled according to the applicable booking or project agreement and the costs and availability created by the change.
Printing and Custom Production
Printed, customised, or manufactured work may enter production after approval. Once third-party or production costs are committed, refund options may be limited and will be reviewed case by case.
Third-Party Costs and Client Delays
Domains, hosting, licences, software, stock assets, printing, travel, and other third-party costs may be payable to external providers. Client delays, missing materials, or delayed approvals may require rescheduling or project suspension and do not automatically create refund eligibility.
Refund Requests and Errors
Send a refund or cancellation request to info@pixelpro.pk with the project reference, request details, and relevant supporting information. If an error is identified, contact us promptly so we can review and correct it where appropriate.
Disputes and Contact
We aim to resolve concerns through a clear review of the project documents, work completed, approvals, and costs. Contact PixelPro Studio at info@pixelpro.pk, +92 315 5443344, or 1st Floor, Haji Sultan Plaza, Alipur, Islamabad, Pakistan.